Privacy Policy

Aviation Carbon Events Ltd (ACE) uses your personal information / data and protects your privacy as stated below. Our policy has been updated to reflect the requirements of the EU General Data Protection Regulation (GDPR) that comes into effect 25 May 2018:

In common with other business websites, ACE uses cookies to help us understand where our visitors come from and which parts of our website they visit, and related technical information that helps us to improve the user experience. Some of the technical information collected in our logs may be classed as personal information under the EU GDPR. Further details on how we use cookies are in our cookie policy.

ACE collects your personal data when you submit to us your personal details via the contact form, when you register to attend one of our events, when you pay in connection to attend one of our events, when you send us an e-mail or phone us, or transact commercially with us regarding any other product or service we may provide. When you register for our events you consent that we may share your registration information with our event co-organisers and which helps our teams to organise and deliver our events.

ACE uses any personal data that you provide us with to generally provide our services as an event organiser, and additionally any extra services which you may have requested from us. At our events we print out a) your name and b) organisation name (but not other details) on our conference ‘attendee list’ in the ‘delegate pack’ which is printed out and provided to every delegate attending the conference and we may also provide similar information to our conference partners and sponsors to help them know if their members or clients are attending an event.

We may use and retain your personal data to provide you with our services as an event organiser. If you have attended one of our events, as an existing client we make a reasonable business assumption that as a professional involved in a narrow subject area within aviation you may be interested in a subsequent event of ours, and we may inform you accordingly.

Our events include opt-in choices. Should you no longer require marketing or informational communications to be sent to you, you can  inform us at any time by using the contact form on this website, or using an opt-out choice on any specific email.

Please be aware that even after receiving your opt-out request, we may still need to retain and use your personal data for other purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. We may need to retain your personal data for backup or archive purposes for an extended period of time due to legal, tax or regulatory reasons, or for legitimate and lawful business purposes. For example, tax authorities may require the retention of personal data related to commercial transactions for ten years or longer.

If you have any questions about our privacy policy, or if you want to exercise your rights to access, correct, opt-out or other actions, please contact us using the contact form on this website.

ACE utilises several information technology processing and storage systems to be able to provide you with our services and run our organisation. Your personal data may be stored or processed in the UK, EU, Switzerland, or outside of this region, for example in the US. We are not able to provide guarantees that our suppliers may also process or store such information in another country. You agree to your processing and storage of your information outside of the EEA by using our services.

To be completely transparent, we would like to share with you that:

  • Our event registration system is provided by a company called Eventzilla. They are US-based, have operated for more than 7 years and have transacted more than $100 million in ticket sales. Your registration is SSL or TLS encrypted. Their privacy policy is detailed at this link.
  • When you register for our events using Eventzilla, if you choose to pay by credit card the payment will be transacted via their payment processor WePay, a JPMorgan Chase company, headquartered in the US. WePay state that all sensitive information is SSL / TLS encrypted and stored in a PCI-DSS compliant environment. Their privacy policy is detailed at this link.
  • At your individual request, we may process registration payments via PayPal, which is a US company with global operations. Transactions are SSL / TLS encrypted. Their privacy policy is detailed at this link.
  • For registrations in which payment is made via bank transfer, our bank is the NatWest, one of the largest UK banks with operations worldwide.
  • Our website uses WordPress, the world’s largest creator of website software. Our website uses cookies from several known companies to understand, for example, which parts are visited and how we can improve the user experience. Further details on our cookies are in our cookie policy.
  • Our email system is hosted by a US based provider. Emails may be processed and stored in the US, UK, EU and other locations where we work. For your information, due to the nature of emails in general, there can be no guarantees that normal emails are adequately encrypted since many parts of the global email system not supporting encryption. Some governments also forbid encryption. If you wish to exchange confidential information with ACE via email, and if it is legal in your country to do so, you should choose a secure email solution or send us an email with your confidential information in an attachment with AES-128 level of encryption or higher.
  • Our main document filing system is Dropbox, which is a US-based company with global operations. Data sent to and from Dropbox is SSL / TLS encrypted. Dropbox’s privacy policy is detailed at this link.
  • To keep in touch with you and let you know about our upcoming events or any new services we may launch, we use Mailchimp, which is a US-based company with global operations. Mailchimp’s privacy policy is detailed at this link.
  • To request your feedback from our events we use Surveymonkey, which is a US-based company with global operations. Surveymonkey’s privacy policy is detailed at this link.


Updated 23 May 2018